OUR POLICY

Please take a moment to review our Policy & Disclaimers

Updated Policy as of 7.26.25

Next Play Performance Policy 

“Member” here includes all members listed on the Family’s ZenPlanner account, with Head Member being the responsible party for payment and communication regarding memberships. “Participant” here includes anyone taking part in an activity at Next Play Performance as a free trial, drop-in, member, trainer or rental. 

Flex Fees

We do not accept payments by debit card on ZenPlanner. Payments should be made by ACH/eCheck for an additional $0.99 Flex Fee per transaction or by regular credit card for an additional Flex Fee of 3% per transaction. Members can update their payment method on their ZenPlanner account or reach out to us for assistance.  

Free Trial

Only ONE Free Trial per participant for one session total at Next Play Performance. Must sign up through ZenPlanner with guardian approval. We suggest a drop-in payment to try other sessions. Some sessions excluded from Free Trial offer as noted. 

Pricing & Payments

Pricing subject to change for future purchases. Updated pricing will be communicated through email as well as posted on our website. 

Payment is due up front and in full before the first session. 

Member is responsible for using all sessions in their active membership within the stated timeframe. 

No refunds for unused purchased sessions. 

Sessions do not carry over into the next stated membership time frame.

Memberships auto-renew on a subscription-basis as per stated time frame of membership. 

Once a recurring auto-payment is drawn, payment will not be refunded. However membership can be credited to a later month, up to 6 months from date of payment. Please contact us. 

If there is an issue with lack of payments due to an expired or invalid payment method on file, member will not be allowed to attend sessions. The member can return to sessions after past due payments are received and a valid ACH/eCheck or credit card has been added to the account. 

It is the responsibility of Head Member to ensure that the ZenPlanner account is up to date with accurate email and mobile contact information for Head Member, as well as a valid payment method on file for auto-payments. 

Head Member will receive an invoice for any outstanding or unpaid sessions. Payment is expected within stated time-frame on invoice.

Membership Cancellation

Member has the option to cancel an auto-pay membership up to 3 days before auto-renewal date by texting (516) 492-8915 and/or emailing nextplayperformance.nj@gmail.com. 

Member will be able to use remaining sessions of the cancelled membership through the end date for that membership.

After cancellation, member can reinstate their membership at any time by texting (516) 492-8915 and/or emailing nextplayperformance.nj@gmail.com.

Member can view the next scheduled payment date by logging in to their account on ZenPlanner >> click My Profile >> click Show Bills and Payments.

A reminder email will be sent out to each Head Member listed on the ZenPlanner account 5 days prior to auto-renewal, giving them the option to cancel membership up to 3 days before auto-renewal date. 

Member has the option to pay for drop-in sessions, if auto-pay membership is not a good fit. 

Membership Holds

In an extenuating circumstance, such as an injury or illness, a membership could be put on hold for up to 10 days. Please reach out to us directly to discuss the individual situation at (516) 492-8915 and/or emailing nextplayperformance.nj@gmail.com.

Session Cancellation Policy

Since there are limited spots in our sessions, and in an effort to respect the time of our trainers and participants, we are instituting a Session Cancellation Policy. Please be mindful and cancel your Reserved spot as soon as you know that you are unable to attend a group or private training session. Your courtesy allows someone else on our waiting list the opportunity to take that spot. 

If you do not remove your reservation before the below stated time frame, you will be charged for that group or private training session. 

If you do not have an active membership on ZenPlanner, you will be charged the current stated drop-in rate for the unattended, uncancelled sessions. 

There are no refunds for unattended sessions that were not cancelled before the stated time frame. 

If session is cancelled by trainer or facility, member will be refunded for that session. 

Managing reservations and cancellations is the responsibility of all family members on the ZenPlanner account.

  • Group Sessions: 

    • Reservations are open up to 30 minutes before start time

    • Cancelling Reservation or removing yourself from the Waitlist must be done up to 3 hours before the start time (or member/participant will be charged)

    • Once a Reservation is cancelled, the waitlist order will be activated

  • Private Trainings:

    • Reservations are open up to 6 hours before start time

    • Cancelling Reservation or removing yourself from the Waitlist must be done up to 3 hours before the start time (or member/participant will be charged)

    • Once a Reservation is removed, the waitlist order will be activated

An email will be sent out to the Head Member 24 hours before the start of each session or private training as a courtesy reminder of the Reservation, and a request to cancel if not planning to attend. 

Thank you for being courteous to everyone in the Next Play Performance Community!